Job Description

Overview Retail Customer Service Associate at FedEx Office. The Store Consultant delivers a positive customer experience, using consultative skills to anticipate needs, suggest alternatives and provide solutions. This role covers print, signs & graphics, and shipping products and services. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending FedEx Office products and services. The position involves operating and maintaining equipment, handling shipments, stocking materials, managing production queues, and completing tasks based on priority. Responsibilities Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items, weighing packages, and affixing labels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Profit Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a POS terminal, including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies Stays current on retail Store merchandising materials and ensures proper display of product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows standard operating procedures and applicable policies Self-Management Performs multiple tasks at the same time Looks for opportunities to improve knowledge and skills within the retail Store Able to operate with minimal supervision Adheres to all FedEx Office team member and retail store standards All other duties as needed or required Minimum Qualifications and Requirements High school diploma or equivalent education 6+ months of specialized experience Excellent verbal and written communication skills For new hires, must meet all FedEx Office employment qualifications in force at time of hiring For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook Essential Functions Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift up to 55 pounds Ability to bend/twist at the waist and knees Ability to communicate effectively with customers, vendors, and team members Ability to perform work activities requiring cooperation and instruction Ability to function in a fast-paced environment, under pressure Ability to maintain attention and concentration for extended periods Ability to work with minimal supervision Regular attendance at a physical location and maintaining business hours as required Equal Opportunity and Additional Details FedEx Office is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are provided to qualified individuals during the application and hiring process upon request. Applicants requiring accommodations should email HR.Recruiting@fedex.com. FedEx Office will consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws and regulations. For more information, click here. Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industries: Printing Services #J-18808-Ljbffr FedEx Office

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