Job Description

Description

Customer Service / Operations Assistant

Schedule: Monday – Friday 8am-4:30pm 

Location: American Canyon

Seeking a reliable, organized, and customer-focused Customer Service / Operations Assistant to support our team with daily customer service and warehouse-related administrative tasks. This position will help answer incoming calls, assist customers with shipment inquiries, coordinate FedEx in-transit requests, and provide general administrative support to the operations team.

Key Responsibilities

• Answer and direct incoming phone calls in a professional and friendly manner.
• Respond to basic customer inquiries regarding orders, shipments, tracking, and delivery status.
• Assist with FedEx in-transit shipment requests, including address corrections, delivery changes, holds, and other customer requests.
• Communicate with FedEx and other carriers as needed to help resolve shipment issues.
• Monitor and follow up on shipment exceptions and customer requests.
• Assist with order paperwork, filing, stapling, organizing, scanning, and other administrative tasks.

Qualifications

• Strong customer service and communication skills.
• Professional and friendly phone manner.
• Organized, dependable, and detail-oriented.
• Comfortable working in a fast-paced environment.
• Basic computer skills and ability to learn new software systems.
• Ability to prioritize multiple tasks and follow through.
• Previous customer service, office administration, shipping, or logistics experience is a plus.

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Customer Service / Operations Assistant

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